At Gramin Ngo, we are dedicated to promoting women's empowerment and health through our various programs and initiatives. To further our mission, we have implemented an online donation platform, allowing generous individuals and organizations to support our cause conveniently. To ensure transparency and accountability in our online donation process, we have established a clear and fair Cancellation and Refund Policy.
Cancellation Policy
1. Cancellation of One-Time Donations:
- If you wish to cancel a one-time donation, you can do so within 24 hours of making the payment. Please contact our support team at +91 8380003797 or via the contact form on our website to request cancellation.
- Refunds for one-time donations will be processed as soon as possible, typically within 5-7 business days, to the same payment method used for the donation.
2. Cancellation of Recurring Donations:
- For recurring donations, you can cancel future payments at any time by contacting our support team at +91 8380003797 or through the contact form on our website.
- We will make every effort to process your cancellation request before the next scheduled payment. However, we recommend requesting cancellations at least seven days before the scheduled payment date to ensure timely processing.
Refund Policy
1. Erroneous Donations:
- In the event of an erroneous donation (e.g., wrong amount entered or duplicate donation), please notify us immediately.
- We will examine the situation and, if the error is confirmed, initiate a refund to the original payment method within 5-7 business days.
2. Unauthorized Transactions:
- If you believe that an unauthorized transaction has been made on your account, please contact us immediately.
- We will investigate the situation and, if found to be unauthorized, a full refund will be issued to the original payment method within a reasonable time frame.
3. Failed Transactions:
- In cases of failed transactions or technical issues resulting in a payment not being processed, we will make every effort to resolve the matter promptly.
- If a payment fails, no charges will be applied, and you will have the option to try the donation again.
4. Change in Donation Frequency:
- If you wish to change the frequency of your recurring donation (e.g., from monthly to annually), please contact our support team.
- We will make the necessary adjustments, and your donation frequency will be updated accordingly.
Contact Information
If you need to get in touch with us regarding cancellations, refunds, or any other donation-related inquiries, please use the following contact information:
- Email: [email protected]
- Phone: +91 8380003797
- Contact Form: https://gramin.ngo/contact.aspx
Note: Gramin Ngo reserves the right to update and modify this Cancellation and Refund Policy as needed. Any changes will be posted on our website, and it is the donor's responsibility to review the policy periodically.
We are incredibly grateful for your support and commitment to women's empowerment and health. Your generosity is crucial to our mission, and we are here to provide the utmost transparency and assistance when it comes to your donations.
Thank you for being a part of our journey towards positive change and the betterment of women's lives.
